Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Responsibilities
* Outstanding Customer Service: Provide personalised and attentive service to ensure every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and convey information clearly.
* Effective Problem-Solving: Address customer questions and resolve issues quickly and efficiently.
* Eagerness to Learn: Demonstrate a strong interest in ongoing learning and professional development.
* Target Focus: Recognise the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Collaborate with colleagues to deliver excellent customer service and meet store goals.
* Adaptability: Be flexible to customer needs and willing to work weekends and holidays.
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health, increase life expectancy, lower blood pressure, and inspire care. Our trusted retail colleagues help pets and their people with what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers help them look and feel their best. Our charitable foundation takes care of pets and their people in need. We are one pet family with a shared love of animals. We know the bond between pet and owner is strong, and we're here to strengthen it.
We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email; please check your junk or spam folder regularly.
We value diversity and inclusion and are committed to addressing and removing barriers to create opportunities for exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, we want to hear from you if you can contribute through your values and behaviours.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
#J-18808-Ljbffr