Job Description
Compliance Manager
Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)
Job type: Full time, permanent
Salary: £30,000-£40,000 (dependent on experience)
Synergy Car Leasing is one of the UKs leading regulated leasing brokers. Known for delivering a best-in-class customer service, the Compliance Manager role supports our teams and the overall business in continuing to meet our regulatory requirements and maintain our strong processes and procedures to run an effective and compliant business.
Due to the hands-on nature of the role working closely with the Senior Leadership Team (SLT) and various departments across the organisation, this is an office-based role in Harrogate. Synergy is rated by our team as an outstanding place to work, achieving a 2-Star rating in the Best Companies survey for two consecutive years.
Compliance Manager Responsibilities:
Manage the compliance monitoring plan
Monitor and manage the compliance monitoring plan for the customer-facing team
Provide reporting and Management Information (MI) to the SLT
Develop and maintain appropriate compliance policies and procedures
Creation of any required new policies
Review policies annually
Remain updated on compliance and industry developments
Ensure up-to-date knowledge of compliance relevant to the industry, and communicate this to the SLT
Support and drive Consumer Duty throughout the organisation
Manage compliance reporting requirements, documentation and audits
Provide all required information for compliance audits
Creation of annual reports and documentation
Manage relevant tracking registers
Provide any relevant information for reporting purposes
Manage the training log
Working with the relevant managers and SLT to ensure all required training takes place
Keep a record of training requirements and training undertaken
Support the management of complaints and issues
Support the customer service manager in responding to complaints and issues
Provide support and information on complaints regarding regulatory compliance and support relevant investigations by providing information
Compliance Manager Requirements:
Essential
A willingness to learn and grow with the business
Ability to work individually, but also as part of a team
Great attention to detail
Strong listening skills
Strong, detailed writing skills
Articulate and able to clearly communicate at all levels both verbally and in writing
Desirable:
Degree Level qualification
Minimum of 1-2 years in Administration, Compliance and/or Risk
FCA knowledge, however, full training can be provided
A willingness to learn and grow with the business
About Synergy Car Leasing:
Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Celebrating 20 years in 2026, Synergy is an award-winning broker with exceptional customer reviews.
Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK, recognised by Best Companies as outstanding to work for 2024 and 2025. Weve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2024 and 2025 by Broker News. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.
You may also have experience in the following: Senior Compliance Analyst, Lead Compliance Analyst, Compliance Specialist, Regulatory Compliance Specialist, Risk & Compliance Specialist, Junior Compliance Officer, Administration Manager, Compliance Officer, Senior Compliance Officer, Compliance Lead, Compliance Specialist, Regulatory Compliance Officer, Risk & Compliance Officer, Compliance Advisory Officer, etc.
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