Are you highly organised, commercially minded, and love being at the heart of a fast-moving sales environment? If you thrive on pace, precision, and making things run smoothly behind the scenes, this could be the role for you.
We are looking for a Sales Support Executive to join our team on a full time, permanent basis with a basic salary £26,000 - £29,000 depending on experience plus bonus.
This is your chance to join a multi-award-winning provider of Management & Sales training programmes, working with over 9,000 clients across the UK and globally. Their reputation is built on high-quality, interactive, and creative training delivered both face-to-face and virtually.
Their team is growing, ambition is big, and their culture is relaxed, fun, and passionate.
This is a critical commercial support role that strengthens our revenue-generating activity and ensures every enquiry, proposal, and sales process runs with clarity, speed, and accuracy.
You’ll be the engine behind the sales function - protecting conversion rates, keeping the CRM spotless, improving response times, and freeing up the sales team to focus on high-value selling.
If you enjoy SLA-driven environments, juggling multiple priorities, and being the person who makes everything work better - we’d love to hear from you.
What You’ll Be Doing
Lead & Enquiry Management
* Be first point of contact for inbound enquiries via phone and shared inbox
* Ensure all enquiries are logged, acknowledged, and allocated within SLA
* Accurately input leads into Salesforce with zero leakage
CRM & Pipeline Accuracy
* Maintain high-quality Salesforce data across contacts, accounts, and opportunities
* Produce weekly pipeline and activity reports
* Support forecasting, audits, and closed-lost analysis
Proposal & Sales Documentation
* Create polished, on-brand proposals using AI tools
* Prepare contracts, quotes, tenders, PQQs, and sales materials
* Ensure accuracy, consistency, and brand compliance across all documents
Client Coordination & Scheduling
* Book discovery calls, demos, and follow-ups
* Liaise with trainers on availability, fees, and logistics
* Support scheduling for open courses and in-house programmes
Customer Experience & Account Support
* Log touchpoints and support account management activity
* Assist with renewals, upsells, accreditation set-up, and feedback campaigns
Reporting, Improvement & Operations
* Produce regular reports on leads, pipeline health, and performance
* Spot inefficiencies and recommend process improvements
* Provide operational support linked to sales activity when needed
What We’re Looking For
Essential:
* Experience in sales support, commercial admin, or customer coordination
* Excellent written communication and attention to detail
* High-speed, accurate data entry
* CRM experience (Salesforce preferred)
* Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams)
You’ll also be:
* Confident and professional on the phone
* Organised, proactive, and commercially aware
* Comfortable working under pressure and meeting tight deadlines
* Adaptable, solutions-focused, and always looking to improve
What You’ll Get
* Salary: £26,000–£29,000 (DOE)
* Bonus: Up to 10% annual bonus based on company performance
* Hours: 37.5 hours per week (office-based at our Coventry HQ)
* Holiday: 22 days + bank holidays, rising to 30 days with service
* Progression: Ongoing training and development in a growing business
* Healthcare: Private healthcare after 1 year (family cover after 5 years)
* Culture: Paid team socials (families welcome!), supportive and fun environment
If you are interested in this position, please click apply!