Complaints Manager
Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, we are entering an exciting period of growth to meet the needs of our expanding client base.
We are seeking a proactive and experienced Complaints Manager to lead our complaints function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business.
Key Responsibilities
1. Leadership & Team Management
* Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth.
* Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints.
* Foster a collaborative, supportive, and compliant team culture.
2. Complaints Oversight & Resolution
3. ...