We have an exciting opportunity for a proactive and organised Administrator to join our Home Ownership & Commercial Team on a 12-month fixed term contract. In this varied and rewarding role, you’ll provide a professional, efficient and courteous service to residents and customers of the Home Ownership Service. You’ll also deliver comprehensive administrative support to the wider Home Ownership and Commercial Services Team, ensuring that everything runs smoothly and effectively day to day. As part of a friendly and supportive team, you’ll play a vital role in helping us achieve our performance objectives and deliver an excellent customer experience.
Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/
*This position is a fixed-term contract for a duration of 12 months.
Requirements
Outline of Key Responsibilities in the Administrator Role…
* Serve as the primary contact for internal and external inquiries, addressing issues promptly
* Offer administrative support using MS Office, QL, and document storage systems; create QL tasks for workflow management
* Manage the team email inbox, ensuring timely response to queries
* Handle mail and office supplies, and perform general office duties
* Support efficient housing management with organisational assistance
* Help produce statistical reports for various purposes
* Process notices for Intermediate Rent tenancies and handle related IT tasks; arrange home visit schedules
* Manage invoices and communal service charges via eBis; address contractor inquiries regarding payments
* Collaborate with teams like Sales, Lettings, and Repairs to resolve queries
* Monitor arrears and assist with income management
* Support pre-purchase sales inquiries and facilitate income collection through Call Pay services
* Deliver excellent customer service to tenants and homeowners, fostering professional relationships
We Are Looking For Someone Who Has…
* Proven administrative experience within an office environment, including data inputting, filing, record keeping and word processing.
* Experience using computerised information systems and databases.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Experience of delivering high-quality customer service to members of the public.
* Strong organisational skills, including record-keeping, workload prioritisation, and meeting deadlines.
* The ability to present information clearly and accurately, both in writing and verbally.
Benefits
In return, we are offering the successful candidate…
* Starting salary of £24,243 per annum
* This position is a fixed-term contract for a duration of 12 months.
* This is a full-time position requiring 37 hours per week, The typical working week is based on a standard schedule of 9 AM to 5 PM, from Monday to Friday.
* During the initial two weeks, you will be required to work from the office for training. Following this period, you will have the flexibility to work remotely and come into an office Once times a week. We also occasionally collaborate as a team at various office locations.
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
* Following the initial 2 weeks, the position transitions to a hybrid model, allowing for some flexibility.
* To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.