Posted: 8h ago
The role
Gorse Hill is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, celebrations and wedding venue, 67 bedrooms, serviced offices and guest gym, making this one of the prime venue choices in the Surrey region. Overview We are seeking an experienced and dedicated Housekeeping Supervisor to oversee the cleanliness and organisation of our hotel premises. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a background in hospitality or janitorial services. This role offers an opportunity to lead a team of housekeeping staff, ensuring high standards of cleanliness and guest satisfaction are consistently maintained. Duties Supervise and coordinate daily housekeeping operations to ensure efficient service delivery. Train, mentor, and support housekeeping staff to uphold organisational standards. Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and presentation meet company policies. Manage inventory levels of cleaning supplies and equipment, placing orders as necessary. Develop work schedules for housekeeping team members, ensuring adequate coverage at all times. Address guest requests and complaints promptly and professionally, striving for high levels of guest satisfaction. Enforce health and safety regulations within the housekeeping department. Collaborate with other hotel departments to ensure seamless operations across the property. Qualifications Proven experience in hotel housekeeping or hospitality environments is essential. Prior janitorial experience is highly desirable. Strong leadership and organisational skills with the ability to motivate a team. Excellent attention to detail and commitment to maintaining high standards of cleanliness. Good communication skills, both written and verbal. Ability to work efficiently under pressure in a fast-paced environment. Flexibility to work various shifts as required by hotel operations. This position is suitable for candidates who are passionate about hospitality service excellence and possess the necessary experience to lead a professional housekeeping team effectively. Benefits of Working with us Free parking. Free meals on duty. Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more! Share of Tips in addition to your salary. Company Pension (contributory). Generous holiday entitlement. Referral Programme. Complimentary Access to our Gym. Opportunity to join an enthusiastic & friendly team!
