We are currently recruiting a Key Account Manager (Commercial Lead) to join a business who play a key role in the supply and distribution of essential products into a number of highly regulated sectors globally.
This role gives you the opportunity to join the business on the pathway to become the overall General Manager.
This position combines strategic account management with leadership development responsibilities. The Key Account Manager will be accountable for client engagement, quotation oversight, and sales pipeline development for key customer segments. As the role evolves, the Key Account Manager will also assume broader operational oversight as the successor to the current General Manager.
Act as the commercial lead for key customer segments.
Manage and mentor the order desk/customer service team to deliver high service levels and meet SLAs.
Own the commercial performance and client engagement for top-tier accounts, proactively developing business opportunities and account plans.
Analyse client behaviour and develop account strategies to enhance satisfaction and retention.
Drive pipeline forecasting, proposal generation, and commercial reporting.
Support operational decision-making in partnership with the Site General Manager and fulfilment leadership.
Progressively assume responsibility for site operations, staff leadership, and reporting as part of succession planning for the Site General Manager.
The ideal candidate will combine commercial strength with operational leadership capabilities, with a proven track record in account management, client relationship building, and team leadership. This dual-role path offers an opportunity for significant career development, with the current Site GM set to retire.
5+ years in Account Management, Sales, or Business Development roles.
~ ERP and CRM system proficiency; Microsoft Dynamics or similar preferred.
~ Commercially astute with strong relationship-building and negotiation skills.
~ A competitive salary and package.
Clear pathway into a leadership role as you will step into and assume the General Manager.
Keywords: Key Account Manager, Senior Account Manager, Commercial Manager, Sales Manager, Head of Sales, Head of Commercial