Overview
We're looking for a junior Desktop Support Engineer with early-stage commercial experience who is keen to develop into a more autonomous, technically rounded role. The position is suited to someone coming from a managed services or small-environment background who wants broader exposure to networks, users, and core infrastructure technologies.
This role offers structured progression, hands-on responsibility, and support toward formal Microsoft certifications.
* Regular performance reviews with a clear focus on career development
* Pension contribution
* All business-related expenses covered
* Structured Microsoft training pathway:
* Study materials provided
* Exam fees covered
* Study leave included
* Financial bonus awarded per certification achieved
* Overtime opportunities available
* Additional annual leave awarded with long service
* Regular social events throughout the year
Required Experience & Skills
* 1–2 years’ hands-on experience providing desktop or user support
* Background in a managed services environment or sole IT responsibility within a small organisation
* Strong practical understanding of end-user support and troubleshooting
Core technical exposure should include:
* Windows desktop support (PC builds, OS issues, drivers, software faults)
* Microsoft Office support across multiple versions
* Basic server administration (Active Directory, Group Policy, authentication issues, remote access problems)
* Microsoft 365 administration (Exchange, SharePoint, OneDrive – permissions, mailboxes, access issues)
* Mobile device and email configuration support
* Comfortable handling support requests via phone and written communication
Personal attributes:
* Able to work independently and manage workload effectively
* Strong attention to detail and documentation standards
* Fluent written and spoken English
* Basic scripting (PowerShell or batch)
* Exposure to firewalls, routers, VPN clients
* At least one completed Microsoft certification
* Experience supporting macOS environments
* Virtualisation exposure (Hyper-V or VMware)
* Any involvement in deploying or configuring Windows servers
* Full UK driving licence and access to a vehicle
Why This Role
This position is designed for someone who wants more than a static helpdesk role — offering genuine progression, certification support, and the chance to grow into a well-rounded IT professional with increasing responsibility over time.
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