Job Title: Customer Service Executive Tiling Products &Accessories
Job reference Number: 384350-3808-25267
Industry Sector: Tiling Systems, Tiles, Backing Boards, Sanitaryware, Wall & Floor Tiles, Wall Panels, Grouts, Bathroom Products, Flooring Products, Main Contractors, Sub Contractors, Tiling Contractors, Fit Out Contractors, National Merchants, Independent Merchants, Internal Sales, Account Manager, Account Management Executive, customer service executive,, customer service manager,, customer service advisor, sales advisor, sales exec
Office Location: Dartford
Schedule: 0800-1700, Monday-Friday
Remuneration: £27,000 - £40,000
Benefits: 20 Days Holiday Accruing +1 per year of service. 3 Additional days over Christmas
The role of the Customer Service Executive Tiling Products &Accessories will involve:
Customer service position dealing with a large manufactured and distributed range of tiles and associated products such as; tiles, washrooms, wall panels, tile adhesives, grouts, sealants, tile trims, tile waterproofing, tile backing etc
Dealing with contractors builders and showrooms
Manage incoming sales inbox of orders
Process orders accurately, efficiently, and promptly to meet the needs of the customer
Keep customers informed and updated on scheduled delivery date/time and if there any changes on products/backorder items or offer alternatives
Learn and teach new customers on product range
Answering of phones, understanding their needs and dealing with their enquiries/orders
Contribute to building an enthusiastic and positive culture in the Customer Service Team.
Taking and auctioning orders
Assist with Delivery Queries from Customers and follow through to Customer Satisfaction
Contribute to growth into new markets and sectors
KPIs based on daily phone calls, order mistakes and orders processed
The ideal applicant will be Customer Service Executive Tiling Products &Accessories:
Must have sales/customer service experience within the construction industry
Experience within the commercial tiling market sector beneficial but not essential
Must be an outgoing individual who isnt scared of making outbound calls
Must have the capacity and willingness to learn the product knowledge of the role
Must be professional & presentable at all times
Go getter with roll sleeves up mentality
Have a willing and helpful can-do attitude on the phone
Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Tiling Systems, Tiles, Backing Boards, Sanitaryware, Wall & Floor Tiles, Wall Panels, Grouts, Bathroom Products, Flooring Products, Main Contractors, Sub Contractors, Tiling Contractors, Fit Out Contractors, National Merchants, Independent Merchants, Internal Sales, Account Manager, Account Management Executive, customer service executive,, customer service manager,, customer service advisor, sales advisor, sales exec
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