Customer Service Administrator
Location: Brownhills
Salary: £12.25 per hour (equivalent to £27,072.50 per annum)
Job Type: Temporary to Permanent
Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week)
Start Date: ASAP
We are recruiting for a Customer Service Administrator to join a thriving business based in Brownhills.
This is an excellent opportunity to join a friendly and fast-paced customer service team, with a clear pathway to a permanent position after a 12-week temporary period.
Key Responsibilities:
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Process customer orders accurately via email
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Handle inbound enquiries via phone, email, live chat, and social media
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Provide updates on delivery lead times and chase orders when required
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Investigate and resolve any delivery or order-related issues
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Manage customer complaints with professionalism and empathy
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Liaise with internal departments for specialist or technical support
Requirements:
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Previous experience in a customer service or administrative role (essential)
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Strong communication skills - written and verbal
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Excellent attention to detail and ability to multitask
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Confident using CRM systems or similar software
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Positive, proactive, and customer-focused approach
What’s in it for you?
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Weekly pay through Hariley Solutions for the first 12 weeks
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Holiday accrual during the temp period
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Clear progression to a permanent role after 12 weeks
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On-site parking available
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Full support from our agency during your placement
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Please note: a DBS check will be required for the successful candidate
Apply Now
If you're looking to take the next step in your customer service career and want to join a supportive and dynamic team, we’d love to hear from you. Submit your CV today and one of our team will be in touch