Trainer
Location: Manchester City Centre
Salary: £30,000 - £32,000
Hours: Office based | 9AM - 5PM Monday - Friday
We are excited to introduce a newly created Operational Training Coordinator role — a fantastic opportunity for someone who is passionate about learning, development, and driving continuous operational improvement.
This role is ideal for an individual who thrives on supporting others to perform at their best, embedding positive change, and shaping how teams deliver outstanding service. You’ll play a key part in the delivery of operational development initiatives and projects, helping to evolve an efficient and forward-thinking repair process that truly stands apart.
What You’ll Be Doing:
As our in-house Trainer you will be the driving force behind training, coaching, and capability-building across our motor repair network.
We are a law firm specialising in helping customers who have been in motor accidents, with our agents taking them through a claims & repair process on our network repairer side.
* Working in our busy contact centre assisting all our phone based agents
* Owning and prioritising your workload to meet KPIs
* Working closely with the management team to identify training needs across
* Creating tailored individual training plans to support exceptional service delivery
* Taking ownership of coaching, training, and ongoing team support
* Designing and managing the operational training calendar, including internal and external training
* Keeping all training and new starter materials engaging, relevant, and up to date
* Providing hands-on, side-by-side coaching to team members
* Designing and delivering regular training sessions for the wider team
* Delivering comprehensive training for new starters and supporting them through their probationary period
* Partnering with leadership to deliver audit feedback and improvement actions
* Identifying and coordinating external training opportunities and industry visits
* Supporting and delivering new business rollouts
* Creating and managing quarterly competency testing, with follow-up plans
* Working closely with operations leadership and project teams to test and sign off new developments before rollout
* Creating knowledge aids to improve repair understanding across the wider business
Why Join Us?
This is a rare opportunity to shape a brand-new role, influence how training is delivered, and play a pivotal part in the ongoing growth and development of the business. If you’re motivated by change, collaboration, and making a real impact, this role offers both challenge and progression.
We offer a benefits package that includes:
* Employee of the month awards
* Lunches and treats provided in the office
* Day off for your birthday plus a gift
* Free access to wellbeing and mental health support
* Company social events all paid for (including overnight stays)
* Your child’s first day of school off work
* Trips to the races, golf dances, food and drink outings etc.
* Long service bonus
* End of year awards evening for the entire business
* Extra holidays given throughout the year for great attendance
Immediate interviews available before the Christmas break, start date tailored around you.
Please apply now to be considered for the role.
zandra.carter@thecityrecruiter.co.uk