Join Our Team as a Reception & Administration Assistant at One YMCA -High Wycombe Do you have a passion for delivering excellent front-of-house customer service and strong administrative skills? Would you enjoy working in a hostel where homeless and vulnerable individuals are supported to build a better future? Do you want to be part of a friendly, supportive team that values your contribution? If so, we’d love to hear from you! At One YMCA, your work is valued and you’ll always be treated with respect. We’re looking for a Reception & Administration Assistant to provide a responsive, welcoming, and high-quality service to our residents, visitors, and staff. What You’ll Be Doing • Delivering a user-friendly, efficient reception service • Processing cash and card transactions (e.g. rent payments, bookings) • Managing front-of-house tasks including post, phone calls, and emails • Updating housing management systems and maintaining accurate records • Providing effective admin support to the wider Housing team Location & Travel • Based in High Wycombe • Due to limited public transport, access to a car is beneficial but not essential What We Offer • Up to 5 additional days leave through our time-off-in-lieu scheme • Tailored training and development opportunities • Free Employee Assistance Programme (24/7 access to counselling & GP services) • Employer contributory pension • Generous maternity, paternity, and compassionate leave • Health and wellbeing support • Access to discounts on travel, groceries, brands, and more *We may begin interviews before the closing date, so don’t delay Please note that we are unable to provide visa sponsorship accept applications from individuals who already have the right to work in the UK for the position applied for As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process. At One YMCA, we are an inclusive organisation that actively promotes equality of opportunity for all, welcoming the right mix of talent, skills, and potential. We are committed to creating a working environment where everyone is treated with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from all backgrounds, communities, and industries, and are committed to building a diverse workforce made up of a wide range of skills, experiences, and abilities. This is a Full Time role.Hours per week: 37.5Working Pattern: Shifts will be scheduled between 08:00 and 22:00, seven days a week, with flexibility required to meet operational needs