Job title: Driver/Yardsman
Department: Activate Accident Repair
Location: AAR Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW
Salary: We are proud to say, We are a real living wage Employer
Hours: 45 hours per week
We're looking for a Driver to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role:
Timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed. The role is also responsible for general maintenance of the site grounds and buildings.
Key responsibilities:
* Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
* To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
* Ensure all documentation is correct when transferring vehicles.
* Report any accidents, incidents to your Bodyshop Manager without delay.
* To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
* Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
* Confirm any damage or cleanliness issues with reception team.
* Notify customer and reception when a delay is imminent.
* Responsible for car parks and positioning of vehicles on site, including moving vehicles into the workshop for technicians
* Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely
* Grounds maintenance, including; hedge trimming, grass cutting, weeding, clearing snow/ice from pathways, aiding skip removal, litter picking and fence painting
* Interior maintenance, including; painting, using the floor cleaner in the workshop and periodically applying new lining to paint booth walls.
Skills and experience:
* Site maintenance experience in the Bodyshop industry
* Excellent time management and organisation skills
* Full driving license with the correct classification to carryout duties
* Logistics experience
* Experience of vehicle appraisal
* Exceptional communication and customer service skills
* Attention to detail
* IT proficient
Benefits:
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.
From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.