About Spencer Ogden
At Spencer Ogden, we create careers to power a sustainable future. As a global sustainability staffing leader, we provide highly skilled professionals across the energy, infrastructure, and natural resources sectors. With offices in EMEA, APAC, and the Americas, we blend global reach with local expertise to deliver performance through partnership.
The Opportunity
We're looking for commercially minded, relationship focused Key Account Manager.
This position is focused on driving the expansion of existing client accounts across Spencer Ogden’s EMEA operations. It emphasizes client development, strategic planning, and enhancing operational efficiencies to ensure long-term growth and sustainable business outcomes.
Based in the EMEA region, you will lead client relationships across Europe, the Middle East, and Africa. The position will place a strong emphasis on expanding existing business, optimizing processes, and implementing best-in-class methodologies that drive client satisfaction, loyalty, and revenue growth.
Core Responsibilities
Strategic Leadership & Client Development
* Drive growth by developing and maintaining strategic relationships with high-value clients across the EMEA region.
* Act as a trusted advisor to clients, leveraging market insights and strategic solutions to foster long-term partnerships and uncover opportunities for business expansion.
* Lead client development strategies that align with Spencer Ogden’s objectives, ensuring that existing client relationships are strengthened and expanded.
* Develop and optimize client-specific SLAs, focusing on improving client delivery performance and identifying new opportunities for market share growth through innovative service offerings.
* Work closely with the dedicated client development team to drive the expansion of existing client accounts.
Client Account Growth & Process Optimization
* Focus on driving expansion within existing accounts by identifying efficiencies and improvements in processes that enhance service delivery and client satisfaction.
* Use data-driven insights and market intelligence to forecast client needs and suggest strategic adjustments that lead to sustainable growth.
* Establish and refine processes and methodologies to deliver client solutions effectively, ensuring that operations align with both client expectations and Spencer Ogden’s high standards.
People & Talent Growth
* As part of the KA Leadership Team across the region mentor and develop employees around Key Account methodologies performance excellence.
* Create a culture of collaboration, accountability, and continuous improvement, setting clear objectives and providing constructive feedback to employees.
Strategic Planning & Forecasting
* Take ownership of strategic business planning for your assigned key accounts, with a focus on expanding the existing client base, driving revenue growth, and aligning operational capabilities with market needs.
* Forecast revenue opportunities, operational performance, and account-specific needs to ensure sustainable growth aligned with Spencer Ogden’s long-term goals.
* Leverage market trends and data insights to make timely, strategic decisions aimed at enhancing existing client relationships and driving overall business growth.
Key Skills & Expertise
The successful candidate will bring expertise in the following areas:
* Client Development & Strategy: Proven experience in nurturing and growing existing client relationships, with a focus on expanding accounts through process and methodology improvements.
* Operational Excellence: Expertise in optimizing operational processes and methodologies to ensure client delivery aligns with business objectives and exceeds expectations.
* Cross-Functional Leadership: Ability to collaborate effectively with teams across different regional offices to align strategy, resources, and objectives for efficient delivery and growth.
* Strategic Forecasting & Market Insight: Strong data-driven decision-making skills, with the ability to predict client trends and project financial performance to guide strategic growth.
* People Leadership: Team Player when it comes to developing and motivating high-performing teams, playing your part in employee engagement and talent retention.
Key Success Metrics
* Client Growth: Strengthen and expand relationships with existing high-value clients, ensuring continued revenue growth.
* Operational Excellence: Implement effective processes and methodologies that drive client satisfaction and efficiency across all teams.
* Market Penetration & Forecasting: Forecast business performance accurately and utilize insights to lead strategic decisions that support long-term growth.
Why Join Spencer Ogden?
* Work with a purpose-driven, high-performing global team
* Gain exposure to marketing projects across APAC, EMEA, and the Americas
* Learn and grow in a supportive environment that values development and innovation
* Be part of a business that champions diversity, sustainability, and forward-thinking solutions
* Hybrid working model and an inclusive, dynamic team culture
Benefits at Spencer Ogden:
* Competitive Salary DOE
* 25 days + Public Holidays
* Extra Day off for your Birthday + 3 days for Christmas shut down in addition to annual leave
* Extra holiday for each year of service (up to 30 days)
* Private Healthcare contribution from day one
* Hybrid working (1 day a week from home)
* Pension Scheme enrolment upon completion of probation period
* Early Finish on Fridays (3pm)
* Supported Time Off for Volunteering
* Enhanced Family friendly benefits
Ready to power a sustainable future with us?
Apply now and help us tell the stories that drive industries forward.