Job Summary
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment & discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy. To provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes. To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
About Us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Details
* Date posted: 28 January 2026
* Pay scheme: Agenda for change
* Band: Band 4
* Salary: £32,199 to £34,876 a year Pa incl HCAS Outer pro rata
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 343-7680683-SC-VCG
* Job locations: Epsom & St Helier Hospital, Dorking Road, Epsom, KT18 7EG
Job description and responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Essential qualifications
* Good general education with GCSE or equivalent in English at grade C or above
Desirable qualifications
* NVQ level 3 in Business Administration or Customer Care of equivalent
Essential experience
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in a healthcare setting
Desirable experience
* Experience working in a similar role in a hospital/health care setting
Essential skills and knowledge
* Experience dealing with customer complaints and customer care
* The ability to prioritise tasks effectively without direct supervision
* Computer proficiency
* Knowledge of NHS service provision including the pathway of care
* Knowledge of healthcare administrative systems and processes
* Equality and diversity knowledge
Employer details
Employer name: Epsom and St Helier University Hospitals NHS Trust
Address: Epsom & St Helier Hospital, Dorking Road, Epsom, KT18 7EG
Website: https://www.epsom-sthelier.nhs.uk/work-for-us
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