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Adecco is currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge.
Duration: ASAP - 3 Months
Contract Type: Office Based
You will work on a rota basis, Monday - Friday 9-5 and Monday - Friday 12-8, with occasional weekends.
Main Job Purpose:
To serve as the primary customer service and administrative contact for students, staff, and stakeholders, providing efficient administrative support and customer service across the Commercial Services - Residences Department.
Main Responsibilities:
1. Develop and maintain Student Living webpages and the ResLife Ambassadors Programme.
2. Provide excellent customer service at reception and front-of-house duties.
3. Support the Residences management team with general administrative tasks, including document formatting, post management, filing, photocopying, and database management.
4. Manage communication services, including post, courier liaising, and email monitoring.
5. Book rooms for meetings, organize catering, and support conferences and workshops.
6. Coordinate with suppliers for office resources and greet visitors.
7. Offer advice and support to students, staff, and visitors, maintaining a professional university image.
8. Handle enquiries via telephone, email, and in person, resolving complaints promptly or escalating as needed.
9. Make day-to-day decisions regarding office supplies, visitor advice, and maintenance issues.
10. Allocate bedrooms for summer conferences, process payments, and handle guest inquiries.
11. Support events and liaise with departments for up-to-date information.
12. Record deliveries, manage mail, and oversee security procedures for keys/cards.
13. Manage student event bookings and lost property.
14. Process transactions, reconcile accounts, and liaise with Finance.
15. Raise purchase orders and manage maintenance requests.
16. Handle student behaviour reports, attend meetings, and assist with investigations.
17. Maintain departmental records and monitor security systems.
If interested, upload your most recent CV. Shortlisted candidates will be contacted.
Adecco is an Equal Opportunities Employer.
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