Credit Control Associate
Competitive + Bonus
Slough, UK
Permanent full time
Were looking for aCredit Control Associateto join our established Credit Control team and help manage customer accounts in a busy, high-volume environment.
Youdont need previous Credit Control experienceto apply.
This role is ideal if youve worked in acustomer-facing role involving money, payments, queries, or sensitive conversations, and youre ready to move into a more structured finance-focused position with clear ownership and progression.
If youre confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control.
Why This Role Matters
Credit Control plays a vital role in keeping the business running smoothly.
In this role, youll help to:
Keep customer accounts accurate and up to date
Support timely payment of invoices
Resolve issues before they become bigger problems
Protect healthy cash flow across the business
Build trust with customers and internal teams
Your work directly impacts bothfinancial performanceandcustomer relationships-what you do genuinely matters.
About the Team You'll Join
Youll join a friendly, collaborative Credit Control team of around12 Advisors and Senior Advisors.
The team works closely together, shares knowledge, and supports one another -especially when learning the role or handling tricky situations. Theres a strong focus on teamwork, development, and doing the job properly, not just hitting numbers.
Many people in the team have progressed into more senior finance roles or other areas of the business over time.
What You'll Be Doing
Youll manage your own workload and customer accounts, with support as you build confidence. Day to day, youll be:
Speaking with customers to understand payment queries and resolve issues
Managing outstanding invoices and keeping clear, accurate account notes
Monitoring overdue balances and agreeing next steps with customers
Producing credit notes when required
Working closely with internal teams (such as Sales Order Processing) to resolve account issues
Providing updates on customer accounts for regular stakeholder discussions
Maintaining performance in line with agreed service levels
Suggesting improvements to processes and ways of working
This is acustomer-facing role, so communication, organisation, and professionalism are key.
What Were Looking For
This role is a great fit if youve worked in roles such as:
Customer service or contact centre roles (complaints, payments, account queries)
Retail or hospitality roles involving cash handling, refunds, or customer problem-solving
Call centre roles in utilities, telecoms, banking, or insurance
Sales support or account administration roles
Finance admin, billing, or accounts assistant positions
Youll likely bring:
Confidence speaking to customers about payments or issues
A calm, solution-focused approach -even when conversations are sensitive
Strong attention to detail and good organisation
The ability to juggle multiple tasks and deadlines
Clear, professional communication skills
Previous Credit Control experience ishelpful but not essential.
Were also open to candidateschanging careerorreturning to work after a break, as long as you bring relevant experience and the right mindset.
What Youll Gain
A stable role with clear responsibility and ownership
Structured support and on-the-job learning in Credit Control
Exposure to Finance and Sales teams across the business
A supportive team environment where knowledge is shared
Opportunities to progress within Credit Control, Finance, or other areas of the business
Ongoing learning and development opportunities
Our Application Process
We like to keep things simple, transparent, and fair:
Apply online
Just upload your CV and tell us why youre interested in the role.
Initial Interview (plus Online Assessments)
A chat with our Talent team.
Two short assessments:
CCAT(15-minute timed test).
EPP(untimed personality questionnaire).
Interview with the Credit Control team-A relaxed, practical discussion with members of the Credit Control team about your experience and approach.
If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, wed love to hear from you.
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