Job Description
We’re looking for a detail-focused, tech-savvy Inside Account Manager to manage our client’s E-Shop and digital sales channels, including the customer portal and website. This role supports online sales growth, improves the digital customer experience, and manages lead generation and follow-up.
What you’ll do
* Manage day-to-day operation of the E-Shop and online sales platforms
* Support customers with online orders, access issues, and enquiries
* Work with sales, marketing, and customer service to support fulfilment and after-sales support
* Drive e-commerce growth, especially with distributors and smaller customers
* Track performance, customer behaviour, and sales data
* Act as the link to the Global E-Commerce team
* Manage lead capture, tracking, and follow-up through CRM systems
* Support lead qualification and conversion with sales teams
* Produce simple monthly reports on e-commerce and lead performance
What we’re looking for
1. Degree in Business, Marketing, E-Commerce, or similar (preferred)
2. 3+ years’ experience in e-commerce, digital sales, or lead management
3. Confident using CRM systems and web analytics tools
4. Well organised, customer-focused, and comfortable juggling priorities
5. Strong attention to detail and a pract...