Job Title: Repairs Officer
Job Holder(s): Paul Guise
1. Knowledge
* Requires a combination of technical knowledge, construction, and compliance
* Knowledge of social housing regulations, policies, and procedures
* Knowledge of construction and maintenance practices
* Knowledge of health and safety regulations
* Knowledge of project management principles
* Knowledge of budgeting and cost control
* Knowledge of building surveying principles and techniques
* Experience of working in a Local Authority or Housing Association environment
* Knowledge of Administration Systems and Procedures within Housing Property Services (Repairs and Maintenance)
* Knowledge of CDM (Construction and Management) Regulations 2015
2. Mental Skills
* Strong problem-solving and analytical skills
* Complaint handling – investigation, data analysis, and problem solving
* Excellent decision-making skills
* Judgement skills – ability to work unsupervised and make informed decisions
* Effective planning and organizing skills
* Attention to detail
* Time management skills
* Ability to prioritize tasks
* Ability to manage team members effectively
3. Interpersonal and Communication Skills
* Excellent communication and interpersonal skills
* Ability to accurately input data into Housing Management, Asset Management, and Financial Systems
* Ability to work effectively with stakeholders, contractors, and employees
* Negotiation and conflict resolution skills
* Ability to work collaboratively in a team environment
* Providing management, direction, and feedback to team members
4. Physical Skills Guidance
* Ability to perform physical tasks related to construction and maintenance work
* Ability to operate equipment and tools
* Use of keyboard for data input into IT systems
5. Initiative and Independence
* Ability to work independently and take initiative
* Prioritize own workload with minimal supervision
* Ability to identify and solve problems
* Willingness to take on additional responsibilities
6. Physical Demands
* Long periods of sitting at a desk/computer
* Ability to lift and carry heavy objects
7. Mental Demands
* Ability to work under pressure and meet deadlines
* Adaptability to changing situations and priorities
* Managing team members' expectations
* Handling daily interruptions and conflicting work demands
8. Emotional Demands
* Ability to handle stressful situations calmly
* Empathize with tenants and employees
9. Responsibility for People
* Ensuring the safety and well-being of tenants and employees
* Providing excellent customer service
* Managing employee performance and development
10. Responsibility for Supervision/Direction/Coordination of Employees
* Managing and coordinating the work of employees/trades
If you are interested in this role, please reach out via email or telephone!
Email: amberrayment@carringtonblakerecruitment.com
Phone: 020 753 766 07
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