Job Description
* Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day
* Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
* Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
* Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
* Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values
* Observe all Health & Safety regulations while on the premises
* Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
* Complete all required documentation accurately and in line with departmental SOPs
* Maintain the company dress code and present a polished, professional appearance at all times
* Support therapists by preparing treatment rooms when required
* Handle guest enquiries courteously and ensure guests feel welcomed and cared for
* Attend training sessions to enhance skills and support continuous development
* Participate in meetings as required
* Carry out front‑of‑house or back‑of‑house duties as requested by management
* Undertake any additional tasks necessary to support the smooth operation of the spa
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)
* Strong understanding of luxury service standards and guest expectations
* Warm, approachable and service‑focused manner
* Excellent attention to detail and pride in maintaining high presentation standards
* Ability to work calmly and efficiently in a fast‑paced environment
* Good communication skills and confidence interacting with guests
* Basic understanding of Health & Safety and cleanliness protocols
* Willingness to undertake training and continuous professional development
* Ability to work as part of a supportive, collaborative team
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people