Job objectives and responsibilities Build and maintain effective professional customer relationships and communications. Help manage customer service delivery and communications as part of the service department. Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers. Updating relevant customer records on system database To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job. Costing all jobs efficiently to avoid financial issues. All admin duties completed within timely manner. Respond to any client queries relating to job updates. Adhoc duties assisting with service desk, small works admin as and when required. Main duties * Processing and maintaining customer records. * Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible * Costing all jobs completed by engineers/subcontractors from previous days. * Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded * Utilising correct SOR's for specified customers * Uploading certificates and updates on web portals or via email * Checking and ensuring all certificates are to standards that are acceptable. * Reading all job notes to ensure the job is fully completed before costing. ...