Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.
To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
We’re looking for Customer Service Superstars to join us.
We're looking for world class customer focussed Superstars who genuinely care about helping others and who are passionate about providing the best possible customer experience to our customers. We've been rated 'excellent' by our customers on Trustpilot. Its’ safe to say, we put our heart and soul into looking after our customers and want you too too! If this sounds like you and you want to be part of a fantastic team, please keep reading.
Key Responsibilities
You will be providing exceptional service by having brilliant conversations with our customers throughout their time with us. You will be on hand to answer their questions and solve problems through whatever media the customer chooses – telephone, email or webchat! Heads up our customers really enjoy hearing our friendly voices, so the majority of your day will be spent putting a smile on our customers face over the phone!
We are currently working in a hybrid model working a minimum of 15 hours in our newly refurbish office in Redhill and then working 22.5 hours from home. You will need a quiet, distraction free space to have brilliant conversations with our customers when working from home.
Our company values are entwined in everything we do, so we want you to feel strongly aligned to them and committed to bringing them to life. If you are then Team Igloo is for you!
* Customer Obession
* Team work is Dreamwork
* Energize-
* Active Ownership
* Make it Fun!
Successful Candidates Will Have
* Experience of providing excellent customer service would be great
* What’s key for us is that you have a brilliant attitude - caring, friendly, trustworthy, an honest team player who takes pride in providing first time resolutions for our customers.
* A pleasant and professional telephone manner is a no brainer!
* You'll be an excellent communicator (both verbal and written) it will be in your DNA!
* You'll be cool and calm under pressure.
* You'll have excellent attention to detail and want to obtain regular feedback to enable continuous personal growth and development.
* You’ll want to actively contribute to building a fantastic, caring, and inclusive culture which is a must!
* You’ll be tech savvy, think outside the box and always look for efficiencies in everything you do.
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