Job overview
To provide comprehensive clerical support to the Endoscopy department and perform receptionist duties to coordinate patients and visitors to the department.
Main duties of the job
* Reception duties to advise and direct all patients and visitors to the department.
* Open and distribute mail to relevant areas.
* Ordering and maintenance of stationary stock levels.
* Receive and sign for all deliveries to the department and inform relevant personnel.
* Answer internal and external telephone enquiries and redirect messages to appropriate personnel. This includes dealing with sensitive and confidential information and distressed clients/clients with special needs on a regular basis.
* Checks and enters patient details onto hospital system.
* Input patient details into Cerner/Solus system.
* Have a basic understanding of Endoscopy procedures.
* Produce operating lists from Cerner/Solus as required.
* Liaise with medical records/waiting list/ consulatants/Gps/Xray etc.
* Book patients in attending the unit including clients with special needs.
* Greet patients, relatives, and visitors.
* Compilation of admission packs and patient folders/charts.
Working for our organisation
Exchange information with patients, relatives and staff on admission, transfer and discharge including distressed clients, clients with cultural/language differences and clients with special needs.
· Ensure patients’ notes are available in readiness for surgery/clinics, prioritizing work and solving problems relating to medical records.
· Liaising with Senior Nurse on a regular basis.
· To assist other clerical staff at all units within the directorate as requested by the matron/operational manager or unit manager, including during annual leave and absence etc.
· Work flexibly in order to ensure the needs of the service are met, including flexing hours during annual leave and absence etc.
· Return notes to relevant secretary / medical records.
· Advise patients / relatives on how to make a complaint and re direct to senior nurse.
· Make clinic appointments as necessary.
· Liaise with ambulance control and book patient transport as necessar
Detailed job description and main responsibilities
To provide comprehensive clerical support to the Endoscopy department and perform receptionist duties to coordinate patients and visitors to the department.
Person specification
Ward clerk
Essential criteria
* RSA Typing level 2 or equivalent
* GCSE English Language or equivalent skill.
* IT Skills
* 12 Months Clerical Experience
* Clear accurate written and verbal communication able to listen effectively.
* Proven the ability to understand and comply with detailed procedures.
* Demonstrate an ability to manage priority under pressure.
* Good organisation skills.
* Demonstrate the ability to cover other departments and provide reasonable flexibility in terms of hours worked to meet service needs.
* Proven ability to work within a team
* Proven to adapt to change
* Ability to use own initiative and work without supervision.
Desirable criteria
* Knowledge of electronic systems within a hospital setting.
* Previous experience in health care setting
* Maintain confidentiality