Damage & Loss Coordinator
Location: Pioneer House, Pioneer Park, Whitby Road, Bristol
Hours: 37.5 hours per week, Monday to Friday
Fixed Term Contract- Mat Cover 12 months
About Speedy
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
We are seeking a detail-oriented and professional Damage & Loss Coordinator to join our specialist team in Bristol. In this role, you will work closely with workshops, depots and customers to ensure all damage and loss charges are applied accurately, fairly and in a timely manner.
About the role
Reporting to the Damage & Loss Manager, you will be responsible for managing customer damage and loss claims from initial notification through to resolution. This includes investigating claims, liaising with internal and external stakeholders, negotiating settlements and ensuring accurate billing outcomes. You will play a key role in maintaining strong customer relationships while supporting efficient and consistent claims handling across the business.
Key responsibilities
* Manage new customer damage and loss claims from initial receipt through to resolution
* Maintain and update existing claims, working proactively to achieve timely closure
* Investigate claims thoroughly, reviewing documentation, workshop reports and supporting evidence
* Negotiate and settle new and outstanding claims directly with customers and insurance providers
* Liaise professionally with customers, workshops, depots and senior stakeholders
* Work closely with internal workshops and external repair partners to support timely repair and accurate billing outcomes
* Support the sales team and depot network with damage and loss queries and escalations
* Accurately record workshop reports and claim activity within internal systems while managing workloads effectively
* Escalate unresolved disputes to the Damage & Loss Team Leader as appropriate
* Travel to workshop locations where required to support claim resolution
* Support your business unit/team in delivering our ESG Strategy Decade to Deliver
Additional responsibilities
* Resolve asset-related queries via telephone and email
* Answer incoming calls promptly and professionally
* Support company stock takes when required
The ideal candidate
Essential
* Strong team player with excellent organisational and time management skills
* High level of attention to detail and accuracy
* Excellent written and verbal communication skills across all levels of the organisation
* Strong analytical skills with the ability to investigate and resolve asset or claim-related issues
What we offer
* 26 days holiday plus bank holidays
* Life assurance
* Pension scheme
* Canteen facilities
* 95% staff discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: retail discounts and offers across many suppliers
* Green Commute Initiative: Cycle to Work scheme
* PAM Employee Assistance Programme (EAP): free and confidential support for wellbeing, legal and financial matters
We also offer a range of hybrid and flexible working arrangements and actively promote our Speedy Work Life Balance initiative, reinforcing our commitment to colleague wellbeing and flexible working practices.
Speedy offers a clear Career Line of Sight, providing transparency around progression and development opportunities across the Group.
Additional information
Please note Speedy reserves the right to close vacancies earlier than the advertised date where a high volume of applications is received. We recommend applying promptly to avoid disappointment.
Some roles within The Speedy Group UK & Ireland may require a DBS, credit or security clearance check.
Speedy is an equal opportunity employer. We embrace diversity in all its forms and foster an inclusive environment where everyone can do their best work.
For more information on our ESG governance policies, please visit:
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK prior to employment.
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