Tour and Travel Operations Executive
Location: York, North Yorkshire YO1
Salary A GBP 26,000 : A GBP 27,000 per annum
Monday:Friday shifts between 08:00:19:00 : so one week you will work 8am : 4.30pm : then 8.30am : 5pm or 10am : 7pm
Rotating weekend work during peak season (April:October) working 9am : 5pm (this works out to about 4 weekends per year.
One day per week working from home (flexible)
Contract: FullAEUR'time, Permanent
About the Role
Hawk 3 Talent Solutions are looking for a proactive, organised and peopleAEUR'focused Tour Travel Operations Executive to help ensure tours run smoothly from start to finish. This role is ideal for someone who thrives in a fastAEUR'paced environment, enjoys problemAEUR'solving, and is motivated by supporting others to deliver excellent experiences.
You will act as a key point of contact for Tour Managers, suppliers, and internal teams. The role blends logistics coordination, communication, and realAEUR'time operational decisionAEUR'making. If you enjoy variety, teamwork, and being part of a highAEUR'energy environment, this could be a great opportunity for you.
What Youll Be Doing
Tour Manager Support
* Serve as the main contact for Tour Managers before and during tours
* Prepare and upload all preAEUR'tour documentation accurately
* Provide calm and structured firstAEUR'response support during incidents
* Share timely operational updates and event alerts
Disruption Management
* Manage onAEUR'tour disruption including delays, cancellations and lastAEUR'minute changes
* Work with leadership to activate contingency plans
* Stay steady and focused during highAEUR'pressure periods
* Take part in an onAEUR'call rota for 5 weeks per year (21:00:08:00)
Operational Delivery
* Coordinate logistics including hotels, transport, meals, guides and excursions
* Support additional operational tasks such as rail coordination, meetAEUR'andAEUR'greet, and tour handovers
* Ensure arrangements are accurate, confirmed and delivered on time
Supplier and Partner Management
* Maintain professional relationships with suppliers
* Confirm arrangements, negotiate alternatives and escalate when needed
Data and Documentation Accuracy
* Maintain accurate, complete and upAEUR'toAEUR'date tour data
* Use systems and automation tools to streamline processes
* Ensure Tour Managers have one reliable source of truth for all documentation
About You
You will be wellAEUR'suited to this role if you:
* Build strong relationships easily across teams and with suppliers
* Have travel, tour, hospitality, reservations experience
* Love travel, worldwide travel experience
* Stay calm and effective when plans change unexpectedly
* Are organised, detailAEUR'focused and proactive
* Can manage multiple tasks without losing accuracy
* Are comfortable using digital tools and maintaining clean data
* Work well with colleagues and adapt to changing priorities
* Thrive in a fastAEUR'paced, operational environment
Whats In It for You
* A varied and rewarding operational role
* The opportunity to directly support the success of tours and customer experience
* A supportive team environment where your work makes a visible difference
* Hybrid working flexibility (one day per week from home)
* Up to 25 off Colleague Discount
* 33 days Holiday (incl BH) Plus the Option to Buy 3 Extra Days
* Commuter Club discount
* In House Booking for Rail Tickets
* Health Cash Back Plan
* Eurostar Agent Rates
* 5 matched Pension Plan and Salary Exchange
If you would like for the role of Tour Travel Operations Executive then please to or call Deb on
Closing date is 11.4.2026 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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