TipTopJob Oxfordshire, England, United Kingdom
Overview
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Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world.
As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory equipment associated with Clinical and Industrial markets in the Oxfordshire region of the UK.
Once trained on the portfolio of solutions, the successful Field Service Engineer will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments in the Oxfordshire region that will include hospitals and laboratories through to household name blue chip FMCG clients, managing your vehicle stock inventory efficiently and within guidelines, and ensuring activities are completed on time and to the highest levels of accuracy with supporting documentation completed and submitted in accordance with the engineering and service department requirements.
In addition to the initial in-house training provided, you will also be required to attend training courses wherever they may be delivered in order to both gain or maintain your knowledge levels and to ensure customers and stakeholders consistently receive the highest levels of service and support, and you will also keep an eye on developments in the industry to keep up to date with advancements in technology.
Other duties will include (but not be limited to) assisting with project work when required in order to ensure deadlines are achieved and providing customer on-call support as part of the Service Team rota. You will understand and ensure compliance with all relevant company policies and applicable industry regulations and legislation (including Health and Safety at Work) at all times and ensure that you and those around you follow SSOW on site.
To be considered for this varied and challenging Field Service Engineer role within a unique market leading environment, you will essentially live in or around the Oxford area, hold a full UK driving licence and realistically be qualified to at least ONC level or above in a relevant Electrical / Electronic Engineering discipline, demonstrating 3 or more years experience gained in a comparable service or maintenance environment (with laboratory or medical equipment experience proving distinctly advantageous) and able to demonstrate excellent communication and customer service skills at all levels.
Contact the Service Team at Premier Technical Recruitment on or in confidence to for further details.
Responsibilities
* Installation of equipment and systems
* Planned Preventative Service and Reactive Repair
* Technical support in customer environments (clinical, industrial, hospitals, laboratories, FMCG clients)
* Manage vehicle stock inventory within guidelines
* Ensure documentation is completed and submitted as required
* Attend training courses to maintain knowledge and ensure high service levels
* Provide on-call customer support as part of the Service Team rota
* Comply with company policies, industry regulations and SSOW on site
Qualifications
* Live in or around the Oxford area
* Full UK driving licence
* Qualified to at least ONC level or above in Electrical / Electronic Engineering
* 3+ years of experience in a comparable service or maintenance environment
* Laboratory or medical equipment experience is advantageous
* Excellent communication and customer service skills
Compensation and Benefits
* cGBP40k basic
* Company vehicle
* Call out allowances (up to GBP7500)
* Bonus and exceptional benefits package
Job locations and dates
Locations and dates listed in the original posting include multiple locations in Oxfordshire and surrounding areas. This information is provided for context and is not a job requirement.
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