Job Description
Customer Account Manager
Buckinghamshire (Hybrid – 2 days office-based per week)
£35,000 – £45,000 + uncapped commission (OTE £43,750 – £55,500)
Permanent | 37 hours per week
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
You’ll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner. The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.
Key Responsibilities
1. Manage and develop an existing portfolio of B2B customers
2. Own customer relationships, renewals, and service extensions
3. Identify and deliver upsell and cross-sell opportunities
4. Conduct structured account reviews and customer profiling
5. Maintain accurate CRM records and reporting
6. Collaborate with internal teams to ensure ...