Service Architect
Location : Basingstoke
The role requires the successful candidate to be willing ad able to obtain high level UK government security clearance
We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating Fujitsu’s ability to deliver quality services in line with contractual commitments.
Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-
•Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
•Understand the customer’s user base and IT operational structure;
•Good understanding of Fujitsu services, solutions and strategic roadmap;
•Development of detailed end-to-end service designs:-
•Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
•Impact Assessment (IA) of current operating and governance models against scope of work;
•Identification of transition operating model where required;
•Design of future operating and governance models;
•Define, agree and implement pricing for service catalogue;
•Identify test requirements to feed into overall test plan;
•Identify and develop on-going support requirements;
•Development and progression of the operational support requirements and service acceptance criteria.
•Responsible for the revision of the run cost elements of the cost model where required;
•Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
•Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
•Definition of early life support requirements;
•Specification and delivery of SA artefacts.
•Process and service tooling design and integration requirements:-
•IA of existing processes against client’s process requirements;
•Creation of processes and associated artefacts.
•Writing service documentation as required by the delivery teams for use by operations;
•Able to facilitate service readiness activities, to ensure a smooth transition;
•Responsibility and oversight of staff implementing service related artefacts;
•Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
Can you demonstrate:-
•Detailed knowledge of service management concepts and techniques;
•A strong operational understanding of service supply chains;
•Experience of service operating model design for major IT systems;
•The ability to write coherent, concise, and readable technical service documentation;
•Experience of working to tight timescales within a high energy team environment;
•Ability to lead both virtual and co-located teams;
•Ability to influence senior stakeholders both internally and externally with varying objectives.
Service Management qualifications would be expected. ITIL, ISO20000 and IT4IT.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP