Service director (quality and performance)

Service Director (Quality and Performance)

Role Overview

MioCare is a values‑driven organisation delivering high‑quality care and support across Oldham. This pivotal leadership role continues to strengthen quality, performance and impact across our services. You will build on strong foundations to embed a culture where quality is everyone’s responsibility, working closely with the Managing Director and Director of Care to lead and shape our strategic approach and ensure we exceed regulatory and contractual standards.

You will drive the ongoing enhancement of our quality and performance framework, ensuring we have the right insights to measure outcomes, evidence impact and continuously improve. You will champion a culture of learning, scaling what works well and embedding learning from incidents to strengthen the excellent care we deliver. Additionally, you will take a strategic approach to workforce, helping to build a sustainable, skilled and engaged workforce for the future. As part of our Senior Leadership Team, you will play a key role in shaping MioCare’s direction alongside a supportive, collaborative and increasingly ambitious team.

Key Responsibilities

• Contribute to and help shape the development and delivery of strategy, ensuring plans are realistic and challenging assumptions, providing guidance on activities and targets, and anticipating and responding to key issues.
• Ensure MioCare has an effective learning and development offer for employees that provides the workforce with the skills and capabilities to deliver high quality services.
• Ensure MioCare has an effective quality assurance framework in place which meets regulatory and compliance standards and drives improvement.
• Improve and enhance the data infrastructure to identify and capture trends, outcomes, service performance KPIs and forecasting data, ensuring accurate and timely data is available to evidence the effectiveness of service delivery to a range of stakeholders.