Overview
Ref: 111417
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
* Resolve high-priority and complex support cases.
* Resolve Level 1 and Level 2 incidents and service requests independently.
* Classify, prioritise, and triage support tickets.
* Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
* Technical troubleshooting - hardware, software, network & security
* Proficiency in the latest Microsoft technologies
* Strong troubleshooting abilities with Microsoft Office and Windows desktops
* Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
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