We're hiring Customer Service Representatives to support the UK's largest Banking Group in Edinburgh. If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine!
Role: Customer Service Representative
Division: Investment, Pensions & Insurance (IP&I)
Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ
Pay rate: £14.02 per hour
Contract: Temporary
Start Date: 26th January 2026
Hours: Full time, 35 hours per week
Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis
Hybrid working available after successful completion of training (up to 3 days working from home)
Training: Full time for 6-8 weeks.
Important:
This is a full-time role (35 hours per week) - not suitable for students.
You must be based in Edinburgh or able to commute to Princes Exchange.
Closing date for applications: 17th December 2025.
What You'll Do:
You'll handle complex enquiries with care and professionalism. You'll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you'll play a vital role in supporting customers with life, pensions, investments, and insurance needs.
What You'll Need:
Experience speaking with customers and a genuine desire to do the right thing
Strong communication skills and a compassionate approach
Attention to detail and confidence using digital tools
Ability to spot opportunities to improve the customer journey
Why join us?
At Scottish Widows, we put customers at the heart of everything we do. You'll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.
Selection Process:
Screening call
Online registration
Behavioural assessment
Interview
Vetting (pre-employment checks such as credit check, criminality check and reference checks)
Ready to make a difference?
Apply today and be part of a team that values, care, collaboration, and your development.
Applications close on 17th December - don't miss out!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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