Job Summary:
The purpose of this role is to manage and optimize the daily operations of digital content and casual game products to enhance user engagement and retention. The role supports user growth by developing event mechanics, preparing promotional and operational content, analyzing user data, and continuously improving the overall user experience. It also plays a key part in executing product strategies and supporting cross-functional coordination.
Key Responsibilities:
* Manage and maintain interactive content and platform features to ensure consistent service quality and user engagement.
* Plan and implement platform activities, including user events, content updates, and promotional campaigns.
* Prepare user-facing content such as announcements, guides, and promotional copy.
* Analyze user behavior and key performance indicators (KPIs) through backend systems to evaluate operational effectiveness.
* Respond to user feedback, troubleshoot issues, and suggest improvements to optimize user satisfaction.
* Coordinate cross-functional efforts with product, marketing, and customer service teams to align with business goals.
Requirements:
* Strong command of English (spoken and written); able to work in a full English-speaking environment.
* At least 1 year of experience in digital operations, content management, or user engagement.
* Familiarity with performance metrics, user analytics, and content management tools.
* Knowledge of blockchain or Web3 is a plus.
* Bachelor’s degree in Marketing, Media, Communications, IT, or a related field preferred.
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