Job Title: Community & Member Experience Manager
Location: Liverpool Street
Hours: 8:30am-17:00pm | Monday- Friday
Contract Details: Permanent, Full-time
Salary: £33, - £38, per annum + 5% bonus
About Our Client:
Join a vibrant coworking community that prioritises connections and collaboration! Our client specialises in providing exceptional workspaces designed for ambitious businesses to thrive. With a focus on member care and productivity, they believe that building genuine relationships enhances the overall experience for everyone involved.
Benefits & Perks:
1. Comprehensive and flexible benefits package
2. Pension, life insurance, and income protection
3. Options for private medical and dental plans, gym memberships, and childcare support
4. Employee Assistance programme and health screenings
5. Enhanced parental leave and wellness initiatives
6. Healthy snacks and exclusive discounts!
Responsibilities:
7. Build strong relationships with members to ensure a positive coworking experience
8. Facilitate onboarding for new members and ensure seamless transitions
9. Gather and act on member feedback for continuous improvement
10. Plan and execute engaging community events and programming
11. Manage administrative tasks and maintain accurate membership records
12. Oversee the member experience team and community budget
13. Ensure health and safety compliance for a secure workspace
Essential (Knowledge, skills, qualifications, experience):
14. Prior experience in customer service or hospitality
15. Proven community management experience is a strong plus
16. Excellent interpersonal and organisational skills
17. Proficiency in office software and AV equipment
18. Ability to multitask and balance various priorities
Desirable (Knowledge, skills, qualifications, experience):
19. Previous budget management experience
20. Health & Safety competencies advantageous
21. Resourceful team player with strong relationship-building skills
Technologies:
22. Familiarity with office software and AV equipment for events and meetings
How to apply:
If you're excited to create an exceptional member experience and make meaningful connections, we want to hear from you! Please send your CV and a cover letter highlighting your relevant experience to. Join us in creating a thriving community where everyone feels at home!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.