Account Manager - Facilities Management (Hard & Soft Services)
Location: West Midlands
Salary: Competitive + Car Allowance + Bonus + Benefits
We're seeking an experienced Account Manager to oversee a prestigious, high-profile visitor attraction in the West Midlands. This role offers full P&L responsibility and the opportunity to lead both hard and soft FM services within a vibrant, customer-focused environment.
Key Responsibilities
* Oversee the delivery of both hard and soft FM services, ensuring full contractual and statutory compliance
* Manage budgets and P&L, driving cost efficiency and value for money
* Lead and develop on-site teams, fostering a culture of service excellence and safety
* Build strong client relationships, acting as the main point of contact for all operational and commercial matters
* Manage subcontractor performance and ensure service quality through KPIs and SLAs
* Identify opportunities for continuous improvement and sustainability initiatives
About You
* Proven experience in Facilities Management (client or service provider side)
* Strong background in managing hard and soft services within a complex, public-facing environment
* Excellent financial acumen with full P&L responsibility
* Confident communicator with strong leadership and stakeholder management skills
* A proactive problem-solver who thrives in fast-paced, dynamic settings
What's on Offer
A fantastic opportunity to manage a flagship site with a trusted FM provider that values autonomy, innovation, and professional growth
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