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Role: 2nd Line IT Support Engineer
Location: Leicester, UK (Hybrid)
Salary: £29,500
Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT systems? If so, we have the perfect opportunity for you!
The Role:
We're looking for a 2nd Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems. You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure.
Key Responsibilities:
* Provide 2nd line technical support to end-users, resolving escalated issues efficiently.
* Troubleshoot hardware and software problems across Windows environments.
* Support and maintain Microsoft 365, Active Directory, and Azure environments.
* Assist with server administration, network troubleshooting, and security best practices.
* Work closely with 1st and 3rd line teams to ensure seamless IT operations.
* Document solutions and contribute to the continuous improvement of IT processes.
Requirements:
* Previous experience in a 2nd Line IT Support role.
* Strong knowledge of Microsoft 365, Windows Server, and Active Directory.
* Experience with Azure, networking, and IT security principles.
* Excellent problem-solving skills with a proactive approach to IT support.
* Strong communication skills and the ability to work effectively with users at all levels.
What's On Offer:
* Competitive salary of £29,500 per annum.
* Opportunity to develop your skills with cutting-edge Microsoft technologies.
* A supportive and collaborative team environment.
* Career progression opportunities in a growing IT department.
If you're passionate about IT support and want to take the next step in your career, we'd love to hear from you!
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