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Working Hours: Rotating shift pattern Monday – Friday 06:00 – 14:30 | 08:00 – 16:30 | 11:00 – 20:00 and every 3rd Saturday Morning.
Salary starting from £27,000 PLUS EXCELLENT BENEFIT PACKAGE
Scania GB has an exciting opportunity for a candidate with the right values to join our thriving team!
Are you proud of delivering excellent customer service? We are looking for a motivated and proactive individual to join us as a Service Advisor in Avonmouth.
This role involves maintaining existing relationships and building new ones to ensure we meet all customer needs—booking routine servicing, defects, MOTs, breakdowns, updating customers on job completion, and raising invoices for work carried out, all while delivering excellent customer service.
Key Responsibilities:
* Create job cards, check for existing parts, service WIPs, and campaigns
* Clarify repair details with the customer and workshop
* Check account details and credit levels, obtain authorisation and order numbers from customers
* Inform customers of outstanding campaigns and schedule work accordingly
* Ensure MOT appointments are planned
* Greet all customers professionally and friendly upon arrival
* Agree on timescales for unscheduled work and follow through to completion
Character Traits:
* Ability to build rapport and positive relationships: Work with customers to build professional relationships and schedule requirements promptly.
* Ability to prioritise and manage multiple tasks: Handle external customer requests and internal workshop tasks efficiently.
* Forward thinker, using own initiative under pressure: Overcome obstacles while ensuring customer needs are met.
If you believe you have the experience to excel in this role, we would love to hear from you!
Working at Scania is about more than just a job. We offer an industry-leading employment package, including a pension scheme, life insurance, financial incentives, and retail discounts.
We invest heavily in colleague development and training, providing opportunities for career progression within the UK and globally.
Our culture is supportive and inclusive, valuing diversity and individual needs. We strive to create a family-friendly environment where everyone feels proud and happy to work.
Scania is committed to delivering exceptional products and services, reflecting our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT.
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