Overview
Job Summary: As a Senior Support Worker, you will play a key role in leading and supporting a team to provide high-quality, person-centred care to individuals with a variety of needs, such as learning disabilities, mental health conditions, autism, or physical disabilities. You will act as a role model to support workers and ensure the smooth day-to-day running of the service in line with organizational values and regulatory standards.
Responsibilities
1. Support Delivery
o Provide high-quality, compassionate, and person-centred support to service users.
o Promote independence, dignity, and choice in everyday life.
o Assist with daily activities including personal care, medication, mealtimes, and community involvement.
o Develop and maintain positive relationships with service users, families, and other stakeholders.
2. Leadership & Supervision
o Support and mentor junior staff, leading by example in all aspects of care and conduct.
o Provide supervision, guidance, and on-the-job training to support staff.
o Delegate tasks appropriately and ensure accountability within the team.
o Help coordinate rotas, shift planning, and cover.
3. Care Planning & Record Keeping
o Assist with creating, reviewing, and updating care/support plans and risk assessments.
o Ensure accurate and timely documentation in line with policies and procedures.
o Monitor outcomes and contribute to care plan reviews and person-centred planning meetings.
4. Safeguarding & Compliance
o Promote and maintain a safe and supportive environment, ensuring safeguarding protocols are followed.
o Support with incident reporting, investigation, and resolution.
o Comply with regulatory requirements (e.g., CQC or equivalent) and contribute to service audits and inspections.
5. Communication & Collaboration
o Liaise with healthcare professionals, families, and external agencies as needed.
o Communicate effectively within the team and with management.
o Participate in team meetings, training, and development sessions.
Person Specification
Essential:
* Previous experience in a support worker or similar care role.
* NVQ Level 3 in Health and Social Care (or willingness to work towards).
* Strong leadership and mentoring skills.
* Good understanding of safeguarding, mental capacity, and care planning.
* Excellent communication and interpersonal skills.
* Ability to work flexibly including evenings, weekends, and sleep-in shifts.
Desirable:
* Experience in a senior or supervisory care role.
* Medication administration training.
* Full driving licence (if service requires).
Core Competencies
* Empathy and compassion
* Team leadership
* Accountability and reliability
* Problem-solving and decision-making
* Organisational and time-management skills
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