Business Support Officer
Job description
Contract Type: Temporary to 31st December 2025
Hours: Full Time 37 hours per week
Location of post: Various across Neath Port Talbot
Working Style: Mobile Hybrid
We are currently looking for a Business Support Officer to join our team.
The successful candidate will be responsible for – assisting in providing a business support service to the Social Services, Health and Housing Department.
The main duties of the post;
1. To receive and assist visitors.
2. Assist in the answering routine telephone and face to face enquiries.
3. Liaising with other members of staff and the public.
Administration
4. Assist in the provision of routine clerical support including photocopying, filing, e-mailing, complete routine forms and telephony duties.
5. Assist in the maintenance of manual and computerised records/management information systems and process information in accordance with defined procedures and standard.
6. Where directed, undertake typing, word processing and other IT based tasks.
7. Assist in the sorting and distribute of mail.
8. Undertake routine administration in support of the functions of the SSHH Department.
You will have experience in/of;
You must have the ability to type, work as part of a Team, and have a flexible and committed approach to assist in providing clerical & administrative support. An ability to communicate effectively with colleagues, service users and members of the public is essential. You must also be prepared to undertake in-house or external training/qualifications in regards to the role.
Ideally you will have;
Applicants will need a reasonable standard of education to GCSE (or equivalent) grades C and above.
The successful applicant will be expected to work towards an NVQ Level 2 Qualification in Business Administration if you do not hold one already.
Access to suitable transport i.e. driving licence/car is essential. Being able to effectively travel to locations for an 8.30am start is essential in getting to the positions.
We can offer you an engaging welcome into the team with support and guidance from peers, colleagues and management when you commence in your new role, which will continue throughout your career within NPT Council.
You will be provided with regular supervision and access to an excellent training programme. There are opportunities for progression and development within all our teams. NPT Council invests in their staff, this is an opportunity to join a local authority who will support your development.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
DBS requirements:
9. This post requires a Basic DBS Check
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
Welsh Language skills are not required when appointed to the post.
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.