Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
Monday - Friday
40 hours per week
Afternoon - Evening shift
£25,396 per annum
Additional benefits:
Life assurance
Pension
Exceptional fleet
Opportunity for training and development (CPC training)
Full Uniform and PPE
Onsite Parking
Cycle to work scheme
Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years service)
Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
Establish, develop and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of company performance standards and business objectives.
Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
About the job:
Transport and warehousing preferable
Both working and technical knowledge of CRM systems preferably Sage
Both working and technical knowledge of software management systems including Stirling and Contrado
Product and pricing schedules
Dealing effectively with customer queries
Building and maintaining effective working relationships both internally and externally
Customer Account management
Full utilisation of a CRM system
Using software management systems
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