Do you want to impact Baker Hughes’ service delivery for one of it’s largest and most technically advanced service lines?
Join our Wireline Services Business
The Service Delivery Technical Manager ensures flawless execution by leading a team focused on technical job planning, real time operation support, incident management and day to day client support .
This position is accountable for the service delivery performance for the assigned region and product portfolio as well as driving service delivery productivity. The position works in close collaboration with the various Service Delivery Managers and Remote Operations managers within the region to drive consistency and service delivery execution excellence, while maximizing the revenue, cost and cash collection.
You will also be responsible for:
* Product line service delivery performance within the region
* Ensuring all activities are carried out in line with our core values, non-negotiables and cultural pillars
* Working closely with the Service Delivery Managers and AMO managers to understand activity forecast and verify appropriate resource mix to enable flawless execution and on-time delivery
* Conducting readiness review of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team as necessary
* Driving consistency to Ensure transactional discipline and adoption of managing the job cycle process (iMtJC) and content. o Ensure trained and competent personnel perform each activity.
* Driving continuous Improvement o Identify any gaps in local capabilities and develop improvement plans to ensure compliance with global standards
* Assigning technical job planning and support resources to work with Service Delivery Coordinator to develop job programs in line with requirements
* Driving the culture of discipline of the 5 Fundamentals of Service Delivery:
Fuel your passion
To be successful in this role you will have:
* Degree in engineering or scientific discipline or relevant industry experience within product line
* Considerable years of relevant work experience including roles such as: field/remote engineer, applications engineer or other technical disciplines, service delivery coordinator/manager.
* Excellent leadership, strong interpersonal, influencing and planning skills.
* Ability to manage, develop, coach and mentor teams across organizational boundaries
* Demonstrated ability to work in a global matrix organization
* Thorough understanding of P/L and technical job planning requirements
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer flexible working patterns in line with local policy
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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