Role Overview
As our Admin Assistant, you will play a vital role in keeping the company running smoothly. You'll manage client communications, organise schedules for cleaners, handle job forms, and support day-to-day operations from both our office and remotely.
This is a varied and fast-paced role suited for someone organised, confident with digital tools, and comfortable with learning .
Key Responsibilities Operations & Scheduling
* Manage job scheduling and cleaner assignments using our CRM
* Monitor form submissions and turn them into bookings.
* Track ongoing cleaning tasks and ensure completion/checklists are followed
* Liaise with laundry/linen service providers and coordinate pickups/drop-offs
Client Communication
* Respond to phone, WhatsApp, and email queries in a timely and professional manner
* Handle change requests, complaints, re-cleans, and special instructions
* Communicate with property owners, letting agents, and guests when needed
Admin & Compliance
* Maintain digital filing of contracts, COSHH records, staff rotas, and timesheets
* Assist with onboarding of new staff (documents, DBS checks, training reminders)
* Help with inventory tracking and stock orders
Optional – Marketing & Social Media
* Assist in creating posts or updates for social platforms (Instagram, Facebook)
* Schedule seasonal campaigns or updates to our service list
Skills & Experience Required
* Strong organisation and time-management skills
* Confident using software (Google Drive, Excel, CRMs, Email, WhatsApp Web)
* Excellent written and verbal communication
* Ability to work independently with minimal supervision
* Previous experience in admin, scheduling, hospitality, or cleaning sectors (preferred)
What We Offerk
* Supportive, friendly team environment
* Opportunity to grow with the company
* Involvement in exciting projects (marketing, system improvement, etc.)
* Some Remote working potential after training period
Job Type: Part-time
Pay: From £12.92 per hour
Benefits:
* Company pension
* Flexitime
Work Location: In person