Job Description
Administrative Officer - HMCTS
Location: Blackwood Civil & Family Court, 8 Hall Street, NP12 1NY
Contract Type: Temporary / Full-time
Salary: £12.36 per hour
Start Date: As soon as possible
Working Pattern: Monday-Friday, 37 hours per week, fully office based
Overview
Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and other HMCTS offices. The role involves a variety of administrative tasks, customer service, and casework processing, all within a framework of continuous improvement and Lean principles.
Key Responsibilities
General Administration
1. Prepare files and documents for hearings and meetings
2. Maintain records and input data into internal systems
3. Handle mail, photocopying, and filing
4. Organise meeting rooms and support training activities
Drafting & Documentation
5. Produce standard letters, reports, and meeting notes
6. Create and update court/tribunal documents
Operational Support
7. Assist in court hearings and tribunals
8. Support court users and manage schedules
9. Handle enquiries via phone, email, and in person
10. Serve documents, collect fines/fees, and manage warrants
Casework Processing
11. Process court orders, claims, fines, and legal aid
12. Ensure accurate recording of court results
13. Meet workload targets for speed and accuracy
Verification & Quality Control
14. Check documents and records for compliance
15. Validate work completed by colleagues
Information Management
16. Gather and interpret data for reports and analysis
17. Prepare bundles and chase missing information
Calculations & Financial Tasks
18. Perform basic financial checks and reconciliations
19. Manage juror numbers and related costs
Customer & Stakeholder Communication
20. Liaise with judiciary, legal professionals, and other agencies
21. Provide clear, helpful guidance to internal and external customers
Other Duties
22. Undertake additional tasks as required, including roles like Jury Bailiff or Health & Safety Coordinator
23. Work flexibly across HMCTS offices when needed
Skills & Qualifications
24. 5 GCSEs (A*-C) or equivalent, or NVQ Level II in Business Administration
25. Strong IT and administrative skills
26. Excellent communication and customer service abilities
Operational Delivery Profession
This role is part of the cross-government Operational Delivery Profession, offering access to professional development, standards, and career progression across various public-facing roles.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.