We are looking for a enthusiastic, friendly and confident receptionist to join our team. The successful candidate will be expected to work between our three sites which are: Elizabeth Street Surgery, Gorton Street Surgery and Harris Medical Centre. We are temporarily working from of Elizabeth Street and Gorton Street until our new build at Adelaide Street is ready.
We currently have 15,000+ patients and the increasing list size means that we now need to expand our reception team.
The role would be across all three sites. Start time is 7:45am and most days we finish at 6:30pm. Tuesdays we have a later finish where we close at 8pm. However, there would be a need to be flexible at times of increased demand.
The reception role is the initial contact between the patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help to make patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centered approach and have a high standard of patient care at all times.
Main duties of the job
Main duties of the job
The role involves:
* Receiving patients consulting with members of Practice team
* Checking patients in for appointments; making patient appointments or answering patient queries face-to-face
* Handing completed repeat prescriptions to patient and checking names and address.
* Process appointment requests for future appointments from patients by telephone and in person.
* Deal with visit requests
* To take telephone calls from patients about appointments and queries
About us
About us
We have a large dedicated, multi-disciplinary team of doctors, nurses, PP's, ANP's, PA's, care coordinators, social prescribers, HCAs, administrative and reception staff. We have a strong work ethic, assisting, helping and supporting each other along the way.
Job responsibilities
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, friendly, efficient and effective way.
To be responsible for undertaking a wide range of administrative tasks and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person over email or via the telephone.
Person Specification
Qualifications
* Person Specification
* Qualifications
* GCSE English and maths
* Experience of working with the general public, customer service
* Experience using Emis
* Experience in working in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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