Main Purpose of Role
As a customer service advisor, you will be working as part of a team to support customer orders and queriesvia different communicationplatforms,telephone calls, emails, live web chat and occasionally vialetter.The ideal candidate will ensureallour customers receive the best customer services, making sure thatqueriesare dealt with in theappropriate timeframe. Answering a range of incomingcalls andmakeoutgoing calls tobothexisting and new customers(this role involvesnocold calling!).The candidate will have settargets and KPIs, including call volumes, lead generation, booking activity, and contact quality.The ideal candidate willbeflexible and able tomultitask,
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