The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.
The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday. A flexible approach to working is essential.
In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness. The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.
Main duties of the job
Be the first point of contact for all visitors and callers to the unit. Managing all calls and queries appropriately in a professional manner and re-directing as appropriate. Booking of patient appointments. Ensure a clean and tidy environment is maintained within reception area. Be an excellent communicator and ability to always remain calm in difficult situations
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job responsibilities
Please see attached job description and person specification
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
* Cycle to work scheme
* Salary sacrifice car scheme
* Blue Light Card Discounts
Person Specification
Education/Qualifications
* Ability to use word processing packages effectively
* GCSE Maths or equivalent
* GCSE English or equivalent
* Prior experience of use of word packages
Experience
* Must possess ability to communicate effectively
* Must possess ability to communicate effectively
* Able to take messages competently and convey them accurately to relevant personnel via verbal communication or accurately by email.
* Experience of working in a busy office/clerical environment.
Knowledge
* Good understanding of the needs for confidentiality
* Willingness to develop.
Other
* Must have understanding of confidentiality
* Sensitive to the needs of service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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