To oversee the management and delivery of an outstanding rated domiciliary care service based in Fulbourn, ensuring compliance with the Care Quality Commission (CQC)regulations and maintaining a safe, effective, and responsive service for clients. The Registered Manager will also lead and support the Training Manager, Deputy Manager, and Office Administrator, ensuring effective teamwork and operational excellence.
Provide strong leadership to the team, including the Training Manager, Deputy Manager, and Office Manager, fostering a culture of collaboration and accountability.
Set clear objectives and expectations for team members, supporting their professional growth and development.
Ensure the smooth operation of all aspects of service delivery, including scheduling, client management, and regulatory compliance.
Regulatory Compliance (CQC):
Ensure the service meets all CQC standards of safety, effectiveness, caring, responsiveness, and leadership.
Maintain up-to-date knowledge of regulatory requirements and implement necessary changes to policies and procedures.
Prepare for and lead inspections, addressing any feedback or recommendations from the CQC.
Maintain accurate records and documentation as required by the CQC.
Quality Assurance:
Establish and monitor key performance indicators (KPIs) to measure service quality.
Conduct regular audits and reviews to identify areas for improvement and ensure continuous quality enhancement.
Respond promptly to complaints and concerns, ensuring satisfactory resolution and learning from feedback.
Oversee the day-to-day running of the service, ensuring the safety and well-being of clients.
Manage risk assessments and implement safeguarding procedures to protect staff and clients.
Supervise care plans and ensure they are tailored to individual needs and preferences.
Develop and implement effective strategies for retaining staff, including recognition programs, career development opportunities, and supportive work environments.
Organise training and development opportunities in collaboration with the Training Manager, fostering continuous professional growth.
Ensure consistent delivery of high-quality care to maintain trust and satisfaction.
Implement strategies to retain clients, including personalized care planning, regular communication, and addressing concerns swiftly.
Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
Proven experience in managing domiciliary care services.
In-depth knowledge of CQC regulations and quality standards.
Creative problem-solving skills.
Job Type: Full-time, Permanent