Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company.
Start date: 12th January 2026.
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lancaster).
Salary: From £27,965 per annum + £4,200 per annum car allowance + uncapped monthly bonus. Earnings Potential: Up to £35,765 per year (inclusive of car allowance). Hours: Flexible, 40 hours per week (including peak shifts). No warrant work involved.
About The Role
As a Field Collections Agent, you’ll be the friendly face of Midland, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options.
* Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
* Accept payments, set up repayment plans, and re‑engage customers with client services.
* Educate customers about the potential consequences of non‑payment.
* Use an orbit‑supplied iPad to update account outcomes in real time.
Requirements
* Full UK driving licence, access to a vehicle, and own car with required business insurance.
* Tech‑savvy and comfortable working independently.
* Clear criminal record.
* No CCJs, IVAs, or bankruptcies in the last six years.
* Max 6 points on licence.
Benefits
* 31 days holiday (incl. bank holidays + December shutdown).
* Fuel card for business use.
* Referral bonus scheme.
* Uncapped monthly bonuses (typical £200–£400).
* Comprehensive 5‑week induction programme.
* Ongoing training and professional development.
* Access to Medicash and Employee Assistance Programme.
Working Hours: 40 hours per week required; operating hours Monday–Friday 8am–8pm, Saturday 9am–1pm. Ten hours of the 40 must be during prime hours (4pm–8pm Monday and Saturday 9am–1pm).
Job Type: Full‑time.
Pay: £27,965 – £35,765 per year.
Job Ref: CCAFLD.
#J-18808-Ljbffr