Hours 30 per week, all roles will be considered for flexible working
Are you a detail‑driven operations professional with a desire to work with colleagues from diverse backgrounds and service‑related professions? We are looking for an experienced Assistant Director of Operations to help drive performance, innovation and value across our organisation, at a time of organisational growth and site development.
ADMK is a wholly owned subsidiary of Milton Keynes University Hospital, delivering high‑quality facilities services that support frontline NHS care. We operate with the flexibility of a commercial organisation while upholding the values and mission of the NHS.
You will play a key role in shaping our operational and financial strategy. You will lead cross‑functional teams, ensure robust financial governance and drive service excellence in alignment with our strategic goals and NHS values.
What We Are Looking For
Proven leadership experience in operations, ideally within the NHS or a public sector/commercial hybrid.
Main duties of the job
ADMK Limited is in a transition phase; as it moves from a primary focus of developing and building healthcare facilities to now servicing and maintaining those buildings.
The successful candidate will be part of the management team responsible for delivering the strategic direction for the next phase and developing the organisation as it continues to grow. The role is directly responsible for the day‑to‑day operations of the organisation, including hotel services.
Key Responsibilities
* Lead the development and delivery of operational plans and wider medium to longer‑term strategies.
* Oversee integral budgeting, forecasting and operational performance monitoring.
* Ensure compliance with statutory, regulatory and NHS governance frameworks.
* Drive continuous improvement and innovation in service delivery.
* Collaborate with the parent NHS Trust and other stakeholders to align objectives.
* Support business case development and commercial decision‑making.
About us
You can expect a warm welcome at Milton Keynes University Hospital; staff are friendly and welcoming. We listen to each other, work together to embed our Trust values and behaviours, and at ADMK we recognise our staff with an outstanding benefits package.
Benefits: Free on‑site parking, Free tea and coffee, Great flexible working opportunities, Generous annual leave, Extensive staff health and well‑being programme.
Job responsibilities
* Operational responsibilities
o Develop and present required business cases to support the development of ADMK, both for capital and revenue funds, in liaison with ADMK and MKUH Finance teams.
o Provide regular reports to the ADMK Managing Director and Board as required.
* Service Development
o Support the Managing Director in developing long‑term strategic objectives for preventative maintenance, asset protection, capital and project programmes, and the back‑log programme; oversee execution of these plans and ensure patient safety remains central.
o Report on fire systems and associated certification in line with the fire strategy, current legislation and Health Technical Memoranda.
* Operations
o Prepare annual planned maintenance plans and rotas as part of business planning, together with proposals for supporting resources (financial and human).
o Support the development of project plans and/or business cases.
* Contract Management
o Lead negotiation and performance management of significant external contracts, with the support of finance and contract management colleagues.
* Information Management
o Work with senior managers to review and investigate incidents, analyse trends and adopt learning to mitigate future risk.
o Ensure action points from incident reviews are followed up and incidents are closed on Datix when fully complete; update and interrogate the Risk Management Information System.
* Human Resources
o Manage a team of technical experts across the estate; ensure teams meet objectives and staff have opportunities for development.
o Lead by providing advice, guidance and motivation, within financial constraints and ADMK Human Resources policies and procedures.
* General – The post holder may be required to work at any of the ADMK sites in line with service needs and must always carry out responsibilities with regard to the Equal Opportunities Policy.
* Finance responsibilities – Support finance functions with accurate operational information and participate in the annual audit exercise.
* Corporate responsibilities – Ensure compliance with all corporate governance and statutory requirements; uphold the values of the parent organisation with regard to equality and diversity.
* Personal responsibilities – Take responsibility for self‑development, participate in and undertake annual performance reviews.
Person Specification
Qualifications and knowledge
* Degree level of equivalent in a relevant subject area
* Formal Health & Safety qualification
Experience
* Operating in a senior management role and delivering a service in a complex environment.
* Sound understanding of budget management, forecasting and day‑to‑day operational reporting.
* Business case preparation and presentation.
* Management of diverse teams.
* Previous experience of developing and implementing both commercial and operational strategies.
* Experience of delivering change and performance with and through teams.
* Managing an operational budget.
* Substantial staff management experience, including directly employed staff and external contractors.
* Knowledge of NHS guidance regarding buildings and guest services.
* Knowledge of service audit processes.
* Development of performance measures and balanced scorecards.
* Management of projects involving multiple stakeholders.
Skills
* Demonstrated leadership skills and confidence in managing change issues.
* Ability to work under pressure, on own initiative, to meet deadlines and short notice periods.
* Maximise available department resources to achieve objectives.
Personal and people development
* Maintains own CPD.
* Commitment to continuous improvement.
* Committed to equality, diversity and inclusion.
Communication
* Effective verbal, written, negotiation and presentation skills.
* Excellent partnership and relationship management skills.
* Committee and sub‑board level report writing.
Specific requirements
* Able to perform duties of the post with reasonable aids and adaptations.
* Physical ability to access plant and equipment by ladders, on roofs and in some restrictive plant areas.
* Self‑starter, capable of working on own initiative and to a personal agenda.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check to confirm no previous criminal convictions.
Salary: £79,504 to £91,609 a year (per annum pro rata)
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