Hours 30 per week, all roles will be considered for flexible working
Are you a detail‑driven operations professional with a desire to work with colleagues from diverse backgrounds and service‑related professions? We are looking for an experienced Assistant Director of Operations to help drive performance, innovation, and value across our organisation, at a time of organisational growth and site development.
ADMK is a wholly owned subsidiary of Milton Keynes University Hospital, delivering high‑quality facilities services that support frontline NHS care. We operate with the flexibility of a commercial organisation while upholding the values and mission of the NHS.
You will play a key role in shaping our operational and financial strategy. You will lead cross‑functional teams, ensure robust financial governance, and drive service excellence in alignment with our strategic goals and NHS values.
What We Are Looking For
Proven leadership experience in operations, ideally within the NHS or a public sector/commercial hybrid.
Why Join Us?
Be part of a purpose‑driven organisation supporting NHS excellence. Work in a dynamic, flexible, and collaborative environment.
Interview 20 November 2025
Main Duties of the Job
ADMK Limited is in a transition phase; as it moves from a primary focus of developing and building healthcare facilities, through to now servicing and maintaining those buildings.
The successful candidate will be part of the management team responsible for delivering the strategic direction for the next phase and developing the organisation as it continues to grow. Continuing to support MKUH in its aims to deliver outstanding care to its community.
The role is directly responsible for the day‑to‑day operations of the organisation, including hotel services.
Key Responsibilities
* Lead the development and delivery of operational plans and wider medium to longer‐term strategies.
* Oversee integral budgeting, forecasting, and operational performance monitoring.
* Ensure compliance with statutory, regulatory, and NHS governance frameworks.
* Drive continuous improvement and innovation in service delivery.
* Collaborate with the parent NHS Trust and other stakeholders to align objectives.
* Support business case development and commercial decision‑making.
About Us
You can expect a warm welcome at Milton Keynes University Hospital; our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At ADMK we appreciate our staff and reward them with an outstanding benefits package including:
* Free on‑site parking
* Free tea and coffee
* Great flexible working opportunities
* Generous annual leave
* Extensive staff health and well‑being programme
Job Responsibilities
* Help develop and present required business cases to support the development of the ADMK as the service develops, including capital and revenue funds.
* Provide regular reports as requested by the ADMK Managing Director and Board.
* Support the Managing Director in the development of long‑term strategic objectives for preventative maintenance, asset protection, capital and project programmes, and the backlog programme.
* Ensure that the patient is at the forefront of all strategic plans with respect to patient safety.
* Report on building manager fire systems and associated certification in line with the fire strategy and relevant legislation.
* Prepare annual planned maintenance plans and rotas, and propose supporting resources.
* Support the development of project plans and/or business cases.
* Lead on the negotiation and performance management of significant external contracts relating to services.
* Investigate incidents, analyse trends, and adopt learning to mitigate future risk; ensure action points from incident reviews are followed up and incidents are closed on Datix when fully complete.
* Manage a team of technical experts, ensuring teams meet objectives and staff have opportunities for development.
* Maintain personal CPD, commitment to continuous improvement, equality, diversity and inclusion.
* Participate in and undertake annual performance reviews.
Person Specification
Qualifications and Knowledge
* Degree level of equivalent in a relevant subject area
* Formal Health & Safety qualification
Experience
* Experience of operating in a senior management role and delivering a service in a complex environment.
* Sound understanding of budget management, forecasting, day‑to‑day operational reporting.
* Business case preparation and presentation.
* Management of diverse teams.
* Previous experience of developing and implementing both commercial and operational strategies.
* Demonstrable experience of delivering change and performance with and through teams by engaging them in the strategic direction and delivery of plans.
* Experience of managing an operational budget.
* Substantial staff management experience including externally employed staff and contractors.
* Knowledge of NHS guidance regarding buildings and guest services.
* Knowledge of service audit processes.
* Development of performance measures and balanced scorecards.
* Management of projects involving multiple stakeholders.
Skills
* Ability to demonstrate leadership skills and be confident in managing any change issues.
* Ability to work under pressure on own initiative to meet deadlines and short notice periods.
* Ability to maximise the use of available department resources in achievement of set objectives.
Personal and People Development
* Maintains own CPD.
* Commitment to continuous improvement.
* Committed to equality, diversity and inclusion.
Communication
* Effective – verbal, written, negotiation and presentation skills.
* Excellent partnership and relationship management skills.
* Committee and sub‑board level report writing.
Specific Requirements
* Able to perform the duties of the post with reasonable aids and adaptations.
* Physical ability to access plant and equipment by ladders, on roofs and in some restrictive plant areas.
* Self‑starter, capable of working on own initiative and to a personal agenda.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and are committed to equal opportunities, we proactively welcome applications from underrepresented groups in our community.
£76,965 to £88,682 a year (per annum pro rata)
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