Job Description
Face a variety of demanding technical challenges across diverse disciplines, working directly with one of our largest and most influential clients to make a significant impact. This unique opportunity will unveil new possibilities in a rapidly evolving field. Are you an expert troubleshooter with a passion for innovation? This could be your chance.
The position is the last line of infrastructure support, way beyond technical customer support. It’s all about solving the trickiest problems in the business that directly impact 1000s of users within the largest global companies. You’ll often co-ordinate with product engineering and external partners like Google Cloud as well as write automation and documentation to allow others that fix problems that appear more than once.
The primary responsibilities include:
1. To form part of a critical operations function that is responsible for the monitoring, availability and performance of production services.
2. Responding to stakeholder requests within agreed timescales or SLO
3. Drive automation to reduce failures, manual tasks and therefore improving overall application performance and availability.
4. Perform systems administration activities to ensure the smooth operation of applications across multiple platforms
5. Coordinate and communicate with impacted stakehol...