Role : Contract and GRC Analyst Company : X-Lab Ltd Starting : Jan 2026 Salary : £30,000 - £35,000 Reporting to : Director of Customer Success X-Lab is offering an exciting opportunity for a Contract & GRC Analyst to join our Customer Success team. In this role, you will support the business in meeting its legal and compliance obligations, managing contracts, and contributing to governance, risk, and compliance (GRC) activities. This is an excellent opportunity to join a fast-growing healthcare technology company, ideal for someone with previous experience in contracts or legal administration and a strong interest in compliance. About X-Lab X-Lab has been around since 2006 but it is the last few years in which we have seen our business transform as we grew from a UK-only business to having customers across the US, Europe and Australia. Our core product, Labgnostic, is a service which connects almost 200 diagnostic organisations (primarily pathology labs) together through exchange hubs across Europe and the US. Labgnostic - which has historically been marketed under NPEx (the National Pathology Exchange) in the UK - is the market leader in the UK and, was the data infrastructure for the UK’s national COVID-19 testing response which saw the service process around half a billion COVID-19 results for UK citizens. While we’ve been operating in the UK for almost 19 years, X-Lab has the appetite for growth, opportunities, and scalability of a start-up. As we continue to grow, we’re looking to expand through both the diversity of our product offering and with our geographic reach of our already multinational service to global markets, notably in the US and Australia. Over the last few years, X-Lab have developed two new products; LabReach acts as an order communications portal to enable end users, from any organisation or location, to more easily order tests and receive results from any lab. LabgnosticEQA allows users to manage all of their external quality assurance testing from a range of EQA providers through a single UI and connection to their lab. Additionally, we are currently developing capabilities for Genomics, Cellular Pathology and Phlebotomy workflows to meet the evolving needs of our global customer base. Ultimately, our vision is to be the leader in connecting the world's diagnostic systems to improve healthcare for all. Whilst this is a remote position, and our team lives in lots of different locations around the globe, we do make the effort to meet as regularly as possible as a team for work and social purposes. We encourage a warm and friendly culture which sits at the heart of X-Lab. About the Role This role is responsible for managing customer and supplier contracts, handling assurance questionnaires, and supporting governance, risk, and compliance activities across the organisation. You will work closely with the Director of Customer Success and Head of Engineering to align contractual obligations and compliance requirements with technical and operational processes, ensuring that our products and services meet regulatory and customer expectations. The position requires excellent organisational skills, a strong eye for detail, and the ability to work collaboratively with internal stakeholders and external partners. Your main responsibilities will include: Review, draft, and manage customer and supplier contracts, ensuring accuracy and consistency with company policies. Coordinate and complete customer assurance and due diligence questionnaires. Maintain contract records, templates, and compliance documentation. Support GRC activities, including policy updates, risk registers, and compliance monitoring. Assist with audits, certifications, and regulatory compliance requirements (e.g., ISO, NHS DSPT, HIPAA/GDPR). Act as a liaison between commercial, engineering and account management to ensure smooth contract, assurance, and compliance workflows. Contribute to continuous improvement of contract management and GRC frameworks. About You Bachelor’s degree (or equivalent experience) in business, law, compliance, or a related field. Experience in contract management, compliance, or governance in a regulated industry (health tech/healthcare preferred). Strong understanding of risk and compliance principles (GRC frameworks desirable). Experience working cross-functionally with technical teams or an interest in bridging business and technology functions. Excellent written and verbal communication skills. Strong organizational skills with attention to detail. Ability to manage multiple tasks and deadlines in a fast-paced environment. Benefits Unlimited annual leave policy, Meaningful EMI options package, Remote working and flexible working hours, Company outings, social events and wellbeing initiatives, Birthday meal, Life Insurance, Comprehensive Employee Assistance Programme to provide mental health, counselling and financial management support. Please apply by submitting your CV, Cover Letter and answer all application questions.